FAQ




Frequently Asked Questions

Q: How much does each FlowRider sessions cost and how much are they for?

A: The cost is $20 and it’s for 30 min. However, we also offer discount packages, see more details here.

Q: What is the minimum age/height?

A: There is no minimum or maximum age requirement. The minimum height is 42″ for bodyboard and 52″ for standard boards.

Q:What do I need to bring?

A:Once you book a session, all you’ll need to bring is a secure bathing suit and a towel. If you forget to bring them, don’t worry,we offer bathing suits, cover-ups and towels for purchase.

Q: Do I need a reservation?

A: No, but it is highly recommended. Slots tend to fill up quickly.

Q: How do I make a reservation?

A: You can make a reservation online or by phone at (469) 366-0110.

Q: Is the online payment process secure?

A: Yes, our payment process is completely secure. We use PayPal for processing credit cards, one of the largest and most secure payment providers in the world.

Q: How do we protect your information?

A: We implement a variety of security measures to help maintain the safety of your personal information when you reserve a booking or enter, submit, or access your personal information.

All supplied credit card information is transmitted via Secure Socket Layer (SSL) technology. This information is then encrypted in our payment provider’s systems,may only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet can be guaranteed to be 100% secure.

Q: Can I update/cancel my reservation?

A: Yes, you can make changes or cancel your reservation online 24 hours prior to the date and time of your reservation.The easiest way to do this is to give one of our booking agents a call at (469) 366-0110.